Today’s episode is a masterclass about the power of chatbots and what you need to build your own. Our guest, Melanie Walter, is a visionary in anti-stress resilience and AI-supported chatbot solutions. Her brainchild, iBindo, has been making waves on Slack, and was developed to support employee mental health in the workplace.

Join us as we explore the synergy of emotional support and artificial intelligence, and learn how iBindo is shaping the landscape of conversational design in unprecedented ways.

In this Episode

[05:04] How did Melanie get into chatbots?

[07:46] Why are chatbots or conversational UIs so important for the future?

[10:04] Melanie’s definition of a chatbot.

[14:15] Melanie gives us practical examples of chatbots for women in corporations or their businesses.

[16:37] What are the key advantages of a chatbot?

[19:04] The challenges we might face when building a chatbot.

[21:54] What are some of the main reasons that chatbots fail?

[24:26] How do we start creating our chatbot? 

[28:25] Think about marketing; how should people discover your chatbot?

[32:26] What are the critical parts for a chatbot to function or to work?

[35:00] “It must have a human personality. It must feel like you want to connect with it, but it will not replace true human connection.” – Melanie

[38:05] Should you stay true to your brand’s personality and values if a chatbot is catered to specific personality types?

[40:03] What tools can we start implementing that we’ve learned today? 

About Melanie Walter

Melanie Walter is enthusiastic and passionate about chatbots and conversational design. Co-founder of iBindo, she is responsible for the development of a SaaS chatbot solution for mental health in the workplace, developer of the first German-language love sickness chatbot with over 20,000 users on Facebook, and trained systemic coach.

In the face of challenges that touch us all, Melanie’s mission is clear, to empower individuals, making them more robust and resilient in confronting life’s hurdles. 

Melanie’s foray into this unique intersection of technology and well-being began as a life coach in Munich. Dealing with clients grappling with lovesickness, she recognized the need for an accessible service that could offer solace during the wee hours of the night. Thus, her initial creation, a lovesickness bot, emerged, built on the simplicity of freeware, Chatfuel. This bot became a digital confidant, helping individuals overcome the anguish of breakups, a universal experience we’ve all weathered at some point.

Since those early days, Melanie has delved deep into chatbots and conversational design. In 2018, she took her passion to the next level by founding iBindo. This endeavour earned her a coveted spot in the Austrian chatbot accelerator, Elevate, a highly competitive program dedicated to nurturing innovative chatbot solutions worldwide. Securing an impressive quarter of a million euros in funding, Melanie built a team dedicated to transforming iBindo from a concept into a reality.

Connect with Melanie Walter

On LinkedIn

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